Refund policy

Returns & Cancellations

If you cancel your order before the goods are despatched we will issue you with a full refund.

In the case that goods are faulty, damaged or incorrectly supplied, please email info@sackmaker.co.uk within 7 working days and we will ask you to return the goods to us or arrange for them to be uplifted from a manned delivery address between 8am & 5pm Monday to Friday (excluding public holidays).

We will make our best efforts to replace faulty, damaged or incorrect goods, but if replacement is not possible will offer a full refund.

We only refund carriage costs if you are returning faulty, damaged or wrongly supplied goods

If you are unhappy with the goods you have purchased & wish to cancel your order please inform us within 14 days of purchase & return them to us in their original condition & packaging within 7 days thereafter.

We will then issue a refund for the price you paid for the goods, less our outbound carriage costs. If you are unable to get the goods back to us & we have to uplift them you will also be liable for return carriage costs.

This does not affect your statutory rights.

Please note it can take up to 3 days to process a refund once the item arrives back with us.